Training
Short walkthroughs by role, so nobody is handed the whole system on their first morning. Carolyn gets logging an enquiry; Amy gets the register. Progress is per person and it sticks.
Finding anything in ninety seconds
Everyone Not startedSearch, the sidebar and what each screen is for. · about 4 minutes
Taking an enquiry, and binning the rubbish
Customer Care Not startedZac's gate: a quote number only gets burned on real work. · about 6 minutes
Quoting on the right price list
Sales Not startedSix lists, a tier under each, and what to do when the part is not on any of them. · about 8 minutes
A price file, without losing the history
Purchasing Not startedWhat to do when a supplier renumbers their whole catalogue. · about 9 minutes
Landed cost, on volume
Purchasing Not startedWhat a container from Sweden actually costs by the time it is on the floor. · about 8 minutes
MYOB, and what crosses
Everyone Not startedThe rule set that decides what goes to AccountRight and in what shape. · about 7 minutes
Building your own report
Everyone DoneGetting a number out without asking anybody. · about 5 minutes
How the team is tracking
The guided tour
There is also a walkthrough that runs through the whole system end to end, from an enquiry to a completed job and the certificate that comes out of it. It picks up where it left off if you get interrupted.
Signing in
Everyone signs in with the same Microsoft account they use for email, so there is no second password to remember and no separate list of people to keep up to date.